Refund policy

30-day money-back guarantee

Your first order with us comes with a 30-day money-back guarantee. If you're not happy with it for any reason, email customerservice@crimsonpetallabs.com within 30 days of delivery with your order number, and we'll refund the price you paid for the product, even if the bottle has been opened. You don't need to send it back.

The guarantee covers your first order, including the first order of a subscription, and is limited to one guarantee refund per customer. Delivery charges and delivery protection aren't included in the guarantee refund. Refunds go back to your original payment method within 14 days of your request.

Your right to cancel

If you live in the UK, you can cancel your order within 14 days of receiving it, without giving a reason. Customers in Australia, New Zealand, the USA and Canada can also return unopened items within 14 days of receiving them.

To cancel or start a return, email customerservice@crimsonpetallabs.com with your order number within 14 days of delivery. You then have a further 14 days to send the items back.

What can be returned

Under your 14-day right to cancel, we accept returns of unopened products with the seal intact. Once a container's seal has been broken, the right to cancel no longer applies to that item, unless it is faulty. Opened products from your first order are covered by our 30-day money-back guarantee above instead.

Return costs

You pay the cost of sending items back for a change-of-mind return. We recommend a tracked service, as we can't refund items that don't reach us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 30 days of delivery with your order number and a photo, and we'll replace or refund it, including delivery costs. You won't need to pay to return it.

If you added delivery protection to your order, lost, stolen or damaged parcels are replaced or refunded.

Refunds

We will refund the price you paid for the returned items, plus standard delivery for the original order, within 14 days of receiving the items back (or proof that you've sent them). Refunds go back to your original payment method. Your bank may take a few more days to show it.

Subscriptions

You can cancel a subscription at any time from your account. See our subscription and cancellation policy for full details.

Your statutory rights

This policy doesn't affect your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

Crimson Petal Labs, United Kingdom
Email: customerservice@crimsonpetallabs.com