Shipping policy
Where we deliver
We deliver to the United Kingdom, Australia, New Zealand, the USA and Canada.
Delivery costs
- UK tracked delivery: £2.99, or free on orders over £50
- International tracked delivery (Australia, New Zealand, the USA and Canada): £4.99, or free on orders over £50
- Delivery protection (optional): £5, added in your bag. Lost, stolen or damaged parcels are replaced or refunded.
The delivery cost for your order is always shown at checkout before you pay. International prices are shown in your local currency and include duties and taxes, so there is nothing extra to pay on delivery.
Delivery times
Estimated delivery is 9–14 days in the UK and 10–17 days to Australia, New Zealand, the USA and Canada, from when your order is placed. Delivery times are estimates, not guarantees, and can occasionally be affected by carrier or customs delays.
Tracking
Every order is sent by tracked delivery. Once your order ships, we will email you a tracking number and link. Tracking can take a little time to update after you receive it.
Subscriptions
Subscription renewal orders are sent by tracked delivery once they have been charged, with the same delivery costs and times as above.
Address accuracy
Please check your delivery address at checkout. If you need to correct it, email us as soon as possible. We can only change an address before your order ships.
Lost, damaged or delayed parcels
If your parcel is lost, damaged or has not arrived within the estimated delivery time, email us with your order number and we will help. If you added delivery protection, we will replace or refund lost, stolen or damaged parcels. Damaged or faulty items are always replaced or refunded, as set out in our refund policy.
Contact
Crimson Petal Labs, United Kingdom
Email: customerservice@crimsonpetallabs.com