Cancellation policy

How Subscribe & save works

When you choose Subscribe & save, you agree to receive the pack you selected automatically, every month, until you cancel:

• 1 bottle (30-day supply): £25.00, delivered every month
• 2 bottles (60-day supply): £46.00, delivered every month
• 3 bottles (90-day supply): £57.00, delivered every month

There is no minimum term, no sign-up fee and no cancellation fee.

Payment

You pay for your first order at checkout. Each renewal is charged automatically to the payment method you saved at checkout, on your renewal date. The date is shown in your account and in your order confirmation email.

Each renewal costs the subscription price shown when you subscribed, plus delivery if it applies. UK delivery is £2.99, or free on orders over £50. Delivery to Australia, New Zealand, the USA and Canada is £4.99, or free on orders over £50. International prices are shown in your local currency and include duties and taxes.

If we ever need to change the subscription price, we will email you at least 14 days before the change takes effect. You can cancel before then at no cost.

Delivery

Renewal orders are sent by tracked delivery once they have been charged. Estimated delivery is 9–14 days in the UK and 10–17 days to Australia, New Zealand, the USA and Canada. See our Delivery & returns page for details.

Managing your subscription

Sign in to your account and open Subscriptions. From there you can skip a delivery, pause your subscription, update your payment details or delivery address, or cancel.

How to cancel

You can cancel at any time, online, in a few clicks: Account › Subscriptions › Cancel subscription. You don't need to call or email us, and there is no cancellation fee.

To stop your next order, cancel before your next renewal date. If you cancel after a renewal has been charged, that order will still be sent. You can return it under the cooling-off rights below.

If you'd prefer, email customerservice@crimsonpetallabs.com with your name and order number and we will cancel it for you within 1 working day. We will email you to confirm your cancellation.

Your 14-day right to cancel

As a UK consumer, you have the right to cancel your order within 14 days of receiving it without giving a reason. To cancel, email customerservice@crimsonpetallabs.com or cancel your subscription in your account. Return the items within 14 days of telling us you're cancelling. You pay the cost of returning items, unless they arrived damaged, faulty or incorrect. We will refund the price you paid, including standard delivery for the original order, within 14 days of receiving the items back (or proof that you've sent them).

Health and hygiene exception: our capsules are sealed for your protection. Once a container's seal has been broken, the right to cancel no longer applies to that item. Unopened items with the seal intact can always be returned within the 14 days.

30-day money-back guarantee

The first order of your subscription is covered by our 30-day money-back guarantee. If you're not happy with it, email customerservice@crimsonpetallabs.com within 30 days of delivery and we'll refund the price you paid for the product, even if the bottle has been opened. You don't need to send it back. The guarantee covers your first order only, with one guarantee refund per customer, and doesn't include delivery charges or delivery protection. Remember to cancel your subscription too if you don't want further deliveries. See our refund policy for details.

Failed payments

If a renewal payment fails, we will email you and try to take the payment again. If payment still can't be taken, no order will be sent and your subscription may be paused or cancelled. You can update your payment details in your account at any time.

Damaged, faulty or incorrect items

If anything arrives damaged, faulty or not as described, contact us within 30 days of delivery and we will replace or refund it, including delivery costs. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Changes to this policy

If we change this policy in a way that affects active subscriptions, we will email subscribers at least 14 days before the change.

Contact

Crimson Petal Labs, United Kingdom
Email: customerservice@crimsonpetallabs.com